Terms & Conditions
1. DELIVERY
Europe: up to one week
Rest of the world: up to two weeks
If you require a different service please contact us either via email on info[at]otterbachandpartners[dot]com or via telephone on +44 20 3239 2116
Delivery Prices
EUROPE & OVERSEAS:
EUR 2,- Unless specified
2. TERMS AND CONDITIONS OF SALE
Payment
Payment can be made by any method specified in the payment section of this website and payment will be debited and cleared from your account as set out in the payment section of the website.
All credit / debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorize payment to us, we will not be liable for any delay or non-delivery. These checks are done electronically but in some circumstances it may be necessary for us to request further details from the cardholder via email. Every delivery will include a valid VAT receipt.
Note that in the UK there is no VAT on books.
Refusal of transaction
We may refuse to process a transaction for any reason or refuse service to anyone at any time at our discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this website whether or not that product has been sold; removing or editing any materials or content; refusing to process a transaction or suspending any transaction after processing has begun.
Note that you will not be charged for forthcoming items until the items are actually sent out to you.
Order confirmation
You will receive an email confirmation of your order shortly after placing an order. If you have any enquiry regarding your order you can contact us either via email on info[at]otterbachandpartners[dot]com or via telephone on +44 20 3239 2116
If we are unable to fulfil your order due to availability or any other difficulty you will be refunded for the unavailable item.
Each product purchased is sold subject to its product description.
We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the website as up-to-date as possible, the information (including product descriptions) may not always reflect its exact position at point of order. If you have any enquiries do not hesitate to contact us directly either via email on info[at]otterbachandpartners[dot]com or via telephone on +44 20 3239 2116
Unless you contact us directly we will not be able to guarantee the availability of any particular item.
We reserve the right to withdraw any products from this website at any given time and /or remove or edit any materials or content from this website.
Note that availability, conditions, dates and prices may change from time to time and that we expect you to check those prior to making a purchase.
If you are not completely satisfied with your order we will be happy to offer an exchange, either in the form of another product, a credit note or a Lost Books gift voucher (see returns policy bellow).
We will make every reasonable effort to deliver the products ordered within the delivery timeframe. However, if we have insufficient stock to deliver the goods ordered, or there is a delay in processing the order, we will notify you as soon as possible explaining the situation and if need be offer a choice of an alternative or eventually to re-credit your account for the amount involved. The refund will be made within 30 days of order. We will notify you of such action via email to the address given on your order form. Lost Books will not be obliged to offer any additional compensation for disappointment suffered.
3. RETURNS POLICY
Cancellation of contract and cooling off period.
You have the right to cancel your contract provided this is done within a seven day period following the receipt of the item. On cancellation of the contract, you are under duty to restore goods to us and in the mean time to take reasonable care of them. You are required to pay for the postage if you wish to return the goods. Note that this does not affect your statutory rights. You are also responsible for the care of the goods until they reach us, at the returns correct address, as specified bellow.
If you would prefer you are entitled to a refund provided you request this in writing or email within 7 working days of receipt of the goods.Refunds will be effectuated within 30 days of receipt of the goods.
Please note that the refund does not include the cost of carriage and that you are also liable for the return carriage costs. If the you fail to return the goods you will be charged the full cost of their recovery. You are under a duty to take care of the goods until they are returned.
4. HOW TO PROCEED IF YOU WISH TO RETURN OR EXCHANGE
Please do make sure you have a valid receipt and contact us either via email on info[at]otterbachandpartners[dot]com or via telephone on +44 20 3239 2116